1. Who We Are
LIMESFIELD ESTATES LTD (Company Registration Number: 13585166) is a property investment and management company based in Liverpool, United Kingdom. We are the data controller responsible for your personal information. Our registered office is located at 300 St. Mary's Road, Garston, Liverpool L19 0NQ, United Kingdom.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@limesfieldestates.co.uk or write to us at our registered address.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Contact Information: Your name, address, email address, and telephone number.
- Financial Information: Bank account details, investment history, and financial status (where relevant to investment opportunities).
- Property Information: Details of properties you own, manage, or are interested in acquiring.
- Identification Data: Passport or driving license details for identity verification and anti-money laundering compliance.
- Communication Data: Records of our correspondence with you, including emails, phone calls, and meeting notes.
- Technical Data: IP address, browser type, and device information when you use our website.
- Marketing Preferences: Your preferences in receiving marketing communications from us.
3. How We Collect Your Data
We collect personal data through various methods:
- Direct Interactions: When you contact us, complete forms, attend meetings, or enter into agreements with us.
- Property Transactions: During the course of buying, selling, or managing properties.
- Automated Technologies: Through cookies and similar technologies when you use our website.
- Third Parties: From solicitors, estate agents, financial advisors, and publicly available sources (e.g., Land Registry).
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Service Provision: To provide property investment and management services, including property acquisitions, lettings, and portfolio management.
- Legal Compliance: To comply with legal obligations, including anti-money laundering regulations, tax requirements, and property law.
- Contract Performance: To perform contracts we have entered into with you.
- Legitimate Interests: To manage our business relationship, prevent fraud, and improve our services.
- Marketing: Where you have provided consent, to send you information about investment opportunities and market updates.
5. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
- Contract: Processing necessary for the performance of a contract with you.
- Legal Obligation: Processing necessary to comply with legal requirements (e.g., anti-money laundering, tax).
- Legitimate Interests: Processing necessary for our legitimate business interests, provided your interests do not override these.
- Consent: Processing based on your explicit consent (e.g., for marketing communications).
6. Data Sharing and Third Parties
We may share your personal data with the following categories of recipients:
- Professional Advisors: Solicitors, accountants, and financial advisors involved in property transactions.
- Service Providers: IT support, payment processors, and property management software providers.
- Regulatory Authorities: HMRC, Companies House, and law enforcement agencies when required by law.
- Contractors: Builders, maintenance companies, and tradespeople for property works.
- Tenants: Limited information shared where necessary for tenancy agreements.
We do not sell your personal data to third parties for marketing purposes.
7. Data Security
We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure physical storage of paper records
- Password protection and encryption of electronic data
- Restricted access to client information
- Regular staff training on data protection
- Secure disposal of records when no longer needed
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we retain client records for 7 years after the end of our business relationship, in line with UK tax and regulatory requirements. Some records (e.g., property transaction documents) may be retained for longer periods where required by law.
9. Your Legal Rights
Under data protection laws, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: Request limitation of how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent.
To exercise any of these rights, please contact us using the details provided in Section 1. We will respond to all legitimate requests within one month.
10. Cookies and Tracking
Our website uses cookies to distinguish you from other users and provide a better browsing experience. We use:
- Essential Cookies: Necessary for the website to function properly.
- Analytical Cookies: Help us understand how visitors interact with our website.
- Functionality Cookies: Enable enhanced functionality and personalization.
11. International Transfers
We do not transfer your personal data outside the United Kingdom or European Economic Area. If this changes in the future, we will ensure appropriate safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
Last updated: March 2024
13. Complaints
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at www.ico.org.uk.